Refund policy

 


Dynasty Cricket Bat Warranty

 

Thank you for selecting an Dynasty cricket bat! We are committed to delivering exceptional cricket equipment, and we are pleased to provide the following warranty to ensure your satisfaction and confidence in our product:

Warranty Coverage:

  • Your Dynasty cricket bat is covered by a warranty against any material or manufacturing defects for a period of six (6) months from the date of purchase.
  • This warranty encompasses issues such as willow splitting, handle breakage, or any other manufacturing defects that may impact the bat's performance.

Exclusions:

  • The warranty does not cover damage resulting from misuse, improper care, or normal wear and tear.
  • Any alterations or modifications made to the bat by an unauthorized third party will void the warranty.

Claims Process:

  • To initiate a warranty claim, please retain your proof of purchase and contact the vendor or reach out to our dedicated customer service team.
  • You will need to provide detailed information about the issue along with clear photographs showcasing the damage.

Evaluation and Resolution:

  • Our team will thoroughly assess the claim to ascertain if the issue is covered by the warranty.
  • If the claim is deemed valid, we will either repair or replace the bat, depending on the nature and extent of the damage.

General Guidelines:

  • Always ensure proper care and maintenance of your cricket bat. Adhere to the manufacturer's recommendations for storage, knocking-in, and regular upkeep to optimise its performance and lifespan.
  • Refrain from exposing the bat to extreme temperatures, excess moisture, or prolonged direct sunlight.

Legal Aspects:

  • This warranty supplements your statutory rights and does not impact your legal rights as a consumer.

At Dynasty, we are dedicated to delivering premium cricket bats and exceptional customer service. Our goal is to ensure that your cricketing experience meets the highest standards. If you have any inquiries or concerns about your bat or the warranty, please don't hesitate to contact us.